[Roles of position]
- Handle Air export/ import shipments.
- This position focuses to all CS tasks relating to Air Export/ Import shipments monitoring by HCM branch. Including but not limited to all customer service – related functions and reporting requirements.
- Further the individual will be required as needed to align/ coordinate with other departments/ colleagues to fulfill the customer’s requirements.
[Key Responsibilities]
- Coordinate with customer, oversea and all related parties to fix the ex-factory date for air export shipments after receiving approval.
- Strictly follow up SOP set up for each single account and cooperate other parties for ensuring smooth implementation.
- Provide shipping details of q’ty, service level, commodity, transit time requirements, airline requirements for space arrangement and for pick up plan.
- Check carefully shipping details of every shipments which receive from shippers, get their confirmation and combine oversea requirements, then pass over all related parties to process: check draft with customer & destination: shipper’s details, consignee’s details, q’ty, description of goods, term,.. and check with customer & oversea for any documents requirement or any special handling.
- Complete reports system per customer’s requirements.
- Verify billing back from oversea of dest charges.
- Track, trace and follow shipments until cargo arrive dest or warehouse.
- Key data, cost, revenue into UFS.
- Solve problem when it happens.
- Fulfill other tasks as assigned by Airfreight Manager.