Technical and Customer Support

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Technical and Customer Support handles technical inquiries, provides product guidance, and coordinates solutions with internal teams. The role also supports project tasks, prepares reports, and ensures clear technical communication.

* Responsibilities:

- Receive technical support requests from distributors and partners related to valves, expansion joints, rubber joints, and vibration isolators.
- Coordinate with relevant departments and factories to resolve technical issues and provide solution consulting.
- Update technical information and product usage guidelines for distributors and customers.
- Participate in preparing quotations when technical and commercial coordination is required.
- Use internal systems to prepare technical reports and data statistics.
- Support coordination of technical orders in projects.
- Perform other tasks as assigned by superiors.

- Experience: Up to 3 years of experience in technical roles. Preference will be given to candidates with experience in industrial equipment, construction, or manufacturing sectors.
- Education: Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical – Electronics Engineering, or other related technical fields.
- Language: Conversational English required.
- Computer Skills: Proficient in Excel, Word, and PowerPoint.
- Soft Skills:
o Good communication and teamwork skills.
o Strong analytical and problem-solving skills.
o Honest, proactive, and highly responsible.

* Benefits: 

- 13th-month salary.
- Insurance as Vietnamese’s regulation.
- Annual performance-based bonus linked to the achievement of sales and AR collection targets.