Solution Implementation Specialist

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- Take a solution products responsibility (maybe  cross-functional, cross-organization, cross-service, involving 3rd  parties) to takeover solution delivery to the customer.
- Responsible to implement (install, configure, troubleshoot, support) complex/custom solutions  as part of the Professional Services processes.
- Participates in technical discovery, kick-off meetings with customers.
- Manage  and   deploy  POC  to  customer,  responsible for managing quality, delivery  time, cost of project and leading them to success.
- Solutions documentation completed in full, with formal testing, sign-off and handover capability enabled.
- Manage risk during implementation and on-going operations.
- Drive strategies to minimize calls and improve response time, resolution time of software problems.
- Performs other duties as assigned.

* Position Knowledge and Capabilities
- A detailed technical and customer-relevant understanding of all provided solutions.
- Strong customer management skills.
- Manage and deliver projects on schedule, with a high level of customer satisfaction.
- Continuously develop and maintain excellent skills within the business solutions domain in FBVN. 
- Strong communication skills – spoken, written.
- Strong analytical and problem-solving skills.
- English fluently – spoken, listening, and written.

* Professional Experience
- Min 2 years of experience in Enterprise IT environment.
- Experience in working as pre/post-sales role… is preferred. 
- Knowledge of general computer network, Operating Systems. 

* Nice to Have Experience:
- Utilizing strong scripting skills in well-known languages or similar scripting skills.

* Education/Academic Qualifications
- Bachelor’s degree in Computer Science, or a related field, or equivalent experience.
- Relevant technology certifications.

* Benefit:
- Year-end bonus, 13th month salary, .
- Annual salary increase.
- Full payment of social insurance, health insurance, unemployment insurance...
- Company trip, Year End Party.
- Annual health check-up.
- Other benefits according to policy of the Company.
- Opportunities for promotion and development.