The IT Helpdesk Specialist is responsible for delivering first-level technical support to employees through various communication channels, including phone, email, and in-person interactions. This role involves troubleshooting and resolving a wide range of hardware and software issues across multiple operating systems, managing user accounts, and ensuring the security and efficiency of IT systems.
Responsibilities:
- Provide first-level technical support to employees via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues on various operating systems (Windows, macOS, Linux).
- Manage user accounts and permissions in Google Workspace.
- Assist with Single Sign-On (SSO) setup and maintenance.
- Support Mobile Device Management (MDM) for managing and securing mobile devices.
- Install, configure, and maintain software and hardware for workstations, laptops, and mobile devices.
- Provide guidance and training to employees on IT-related matters.
- Document and maintain records of IT issues and resolutions in a ticketing system.
- Ensure the security of IT infrastructure by following best practices for data security and privacy.
- Collaborate with other teams to solve technical problems and improve systems.
