Develop and implement comprehensive HR strategies aligned with business objectives, support organizational growth through talent development and retention, and act as a strategic partner between management and employees. Manage end-to-end HR operations including recruitment, payroll, employee relations, compliance, and administration while ensuring effective retail staff management and data accuracy.
*Key Responsibilities:
1. HR Strategy & Business Partnership
- Develop and implement overall HR initiatives and strategies aligned with business strategy.
- Support current and future business needs through development, engagement, motivation, and preservation of human capital.
- Bridge management and employee relations by addressing demands, grievances, and other issues.
- Report to management and provide decision support through HR metrics, maintaining and updating the HR database.
- Partner with Retail Operations as point of contact for all HR-related matters including recruitment, grievances management, and performance management.
2. Compliance & Employee Relations
- Ensure legal compliance by monitoring and implementing applicable HR federal and state requirements, conducting investigations, and maintaining records.
- Handle government claims and represent the organization at hearings.
- Nurture a positive working environment.
3. Performance & Development
- Oversee and manage a performance appraisal system that drives high performance.
- Assist the HR Manager in regional annual appraisal cycles (Mid-Year Reviews and Annual Reviews).
- Assess training needs and monitor training programs to develop staff skill sets and mindsets.
4. Recruitment
- Manage the recruitment and selection process.
5. Payroll & Benefits
- Maintain pay plans and benefits programs.
- Administer payroll and maintain employee records while ensuring local tax compliance.
- Process medical claims and manage insurance renewals for employees and public liability insurance for retail stores.
6. Budgeting & Reporting
- Prepare monthly reports and HR statistics.
- Prepare HR Personnel Cost Budgeting for Vietnam.
- Participate in regional HR projects such as salary benchmarking, payroll alignment, and headcount management.
7. Administration
- Manage overall administrative duties and office facilities.
- Manage outbound expatriates, including visa applications and travel arrangements.
- Handle office supply requisitions.
- Liaise with suppliers, vendors, and contractors.
- Perform other ad-hoc duties and projects as assigned.
8. KPIs
- Error percentage in payroll administration for both office and retail staff.
- On-time submission of HR Budgeting.
- Effective retail staff management.
- Up-to-date employee data on SuccessFactors.
