General Sales & Engineer is responsible for developing sales opportunities and providing technical support to customers, ensuring both business growth and customer satisfaction.
* Responsibilities:
I. Sales Activities.
- Expand the sales and profitability through Key Account (Customers & Distributors) by developing and implementing company’s strategy for Key Account.
- Build the business plan for your Key Account aligned to company’s strategy to achieve sales and profitability targets.
- Promote the complete company’s products & services at selected Key Account.
- Develop new customers through SNS, market information, and on-site visiting.
- Identify new and existing customer needs, provide solutions, and follow up on the customer’s responses to get the PO.
- Build up good and long-term relationships with customers, understanding their needs, machine mapping, maintenance cycle, and market trends.
- Research; report about sales, market trends, competitors’ activities.
- Negotiate sales contracts and projects in coordination with the Sales Support.
II. Engineering Activities.
- Promote company’s products; technology by presentation.
- Technical support; troubleshooting when necessary.
- Do training about company’s products, bearing handling, bearing troubleshooting, and bearing installation to support customers, make good relationships; enhance the company’s brand.
- Conduct technical demonstrations and presentations to customers to showcase the value of the products or services offered.
- Receive customers’ quality claims & do an investigation with Manager’s instruction. Negotiate with customers in need & report customers about investigation result.
- Fulfill all customers’ requests about technical questions, technical survey. Technical support at the customer site.
- Other tasks from company.