Customer Support Staff

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We are seeking a dedicated Customer Support Staff proficient in Japanese to manage customer inquiries via email. The role involves coordinating with branches resolution of customer concerns.

Responsibilities:
- Respond to customer inquiries via email in Japanese, ensuring timely and accurate communication.
- Liaise with branches in various ASEAN countries to address and resolve customer issues.
- Coordinate with hospitals to gather necessary information and provide comprehensive responses to customer queries.
- Maintain detailed records of customer interactions and follow up as necessary to ensure satisfaction.

- Japanese N2 equivalent or above (mainly in email).
- English (intermediate) if you're able to communicate in English email, you can apply for this job.

* Benefit: 
- Salary increase (once a year).
- Bonus (1-2 times a year).
- Medical checkup (after one year of employment).
- Medical insurance (after 2 years of employment).