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Customer Support Staff - Công Ty Logistics Của Nhật Bản

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Ngày đăng: 03/09/2020
Công việc hết hạn nộp hồ sơ
Code Job Job code: JHN0024447

Tóm tắt công việc

Place
Địa điểm
  • Hà Nội
Level
Cấp độ
Nhân viên
Briefcase
Ngành nghề
Marketing, Kinh doanh, Bán hàng & Dịch vụ - Quản lý & Chăm sóc khách hàng

Mô tả công việc

  • Main customers are Japanese companies
  • Compile Documents regarding services of the Company in compliance with logistics business requirements, in compliance with Governmental and related authority Regulations and international rules.
  • Follow Customer Support Operation within laid down procedures issued by The Company (Internal Payment, Control of Internal document procedure...).
  • Keep contact, follow information of cargo from top to toe within authority.
  • Compile periodically reports on the results of job assignments and total sales volume to CS Manager as request.
  • Other duties as assigned by direct Manager and/or Board of Director.
  • Keep dead line for all assigned jobs.
  • Follow up all internal regulation of the Company.
  • Propose in promotion to enhance workflow regarding documentation & customer service to Direct Manager.
  • Be enjoyed stipulated rights according to Labor contract, Company related regulation and Labor Law.

[Interesting things]

  • Annual company trip
  • COVID-19 measures have reduced working hours. The normal hours are 8:00 am to 5:00 pm,
    but if you commute to work by bus route pick-up and drop-off, you will arrive at work at
    7:40 am and the bus leaves at 4:40 pm in the evening.
  • Meal times are usually 12:00-1:00 p.m., but are now set from 11:30 a.m. to 1:00 p.m. Now the lunch break is set for a longer break.

Yêu cầu công việc

  • PC skills Word, Excel.
  • Knowledge of trade, import/export and customs clearance.
  • English skill: Intermediate.
  • Prefer the person who have Japanese speaking skill
  • Good communication, discussion, negotiation skill.
  • Customer care skill.
  • Able to work under high pressure.

 



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