Sales Engineer is responsible for building customer relationships and providing technical solutions to promote NTN products. The role combines sales and engineering tasks like finding clients, supporting key accounts, and handling technical inquiries.
* Responsibilities:
I. Sales Activities.
- Expand the sales and profitability through Key Account (Customers & Distributors) by developing and implementing NTN’s strategy for Key Account.
- Build the business plan for your Key Account aligned to NTN’s strategy to achieve sales and profitability targets.
- Promote the complete NTN’s products & services at selected Key Account.
- Develop new customers through SNS, market information, and on-site visiting.
- Identify new and existing customer needs, provide solutions, and follow up on the customer’s responses to get the PO.
- Build up good and long-term relationships with customers, understanding their needs, machine mapping, maintenance cycle, and market trends.
- Research & report about sales, market trends, competitors’ activities.
- Negotiate sales contracts and projects in coordination with the Sales Support.
II. Engineering Activities.
- Promote NTN products & technology by presentation.
- Technical support & troubleshooting when necessary.
- Do training about NTN products, bearing handling, bearing troubleshooting, and bearing installation to support customers, make good relationships & enhance the NTN brand.
- Conduct technical demonstrations and presentations to customers to showcase the value of the products or services offered.
- Receive customers’ quality claims & do an investigation with Manager’s instruction. Negotiate with customers in need & report customers about investigation result.
- Fulfill all customers’ requests about technical questions, technical survey. Technical support at the customer site.
- Other tasks from company.