Project Manager / Operation Manager
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Ngày đăng: 25/06/2020

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Job code: 2771062020

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Công nghệ thông tin - IT - Phần mềm

Work with Outbound Manager (OM) on project budgets and expenditures.
Attending Weekly, Monthly and Quarterly Meeting with Client to share insights and highlights of operation.
Together with OM, create a project management calendar for fulfilling each goal and objectives.
Problem-solving skill and be able to break out issues into actionable actions.
Being the contact point to communicate with Trans-cosmos’s client on a daily basis for all aspects of Call-Center operation.
Maintaining and monitoring project plans, project schedules, working hours for project members.
Documenting and following up on important actions and decisions from meetings.
Preparing necessary presentation materials for meetings.
Determining project changes.
Providing administrative support if needed.
Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
Assess project risks and issues and provide solutions where applicable.
Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
Attending to ad-hoc tasks as assigned by General Manager or Client.
Reporting to General Manager/CC Director for any abnormalities in operation.

Must be decisive, responsibility, thoughtful.
Knowledge file management, transcription, and other administrative procedures.
Ability to work on tight deadlines.
Experience in managing to performance targets desired.
Project management experience, able to work independently on multiple concurrent initiatives.
Exceptional verbal, written and presentation skills.
Language: Advance or above level of English.
IT skills: Proficient in MS Office and CRM Systems.
Other skills:
- Have strong management & analytical mindset.
- Good reporting skill.
- Demonstrated problem-solving skills, strategic and analytical capabilities.
- Result-oriented, problem solver, analytical skill, and customer-focused
Experience:
- Minimum of 2-year experience in related field
- Experience in managing to performance targets desired.
- Project management experience, able to work independently on multiple concurrent initiatives.
- Exceptional verbal, written and presentation skills.
Management skill/ type:
- Strong personality and leadership.
- Extroverted management type.