Field Service Engineer (FSE) [ Q.1 - HCM ]

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1. Corresponding for inquiries from the customers about our products.
- About parts.
- Operation of our products.
- Inspection and adjustment method of our products.

2. Suggestion of repair and modification of our products.
- Informing about obsoleted parts and suggesting upgrading.
- Distributing the information of maintenance.
- Suggestion for upgrade and modification of obsoleted products.

3. Trouble shooting of our products for our customers.
- Communicating with our customers by E-mail and Tele-conversation.
- Visiting our customers to check the situations of the troubles, then reporting.
- Instruction of operation, assembling and disassembling method to our customers to inspect details of troubles.

4. Support supervisors when they visit customers for business meetings, installation and modification jobs.
- Communicating with our customers and local workers at site.
- Support of work permit applications, process to entering our customers and arrangements of pickup and hotel bookings for our supervisors.
- Language support by oral and translating documents to report results of installation and modification projects.

5. The sales and marketing tasks covering supporting sales promotion, including
- Communicating with customers by E-mail and Tele-conversation, and reporting back to Global Marketing Department.
- Visiting customers to promote our products and services requested by Global Marketing Department.
- Gathering necessary information from customer and communicating for further inquiry & proposal
- Follow up customers until receiving new order.
- Conducting marketing work requested and instructed by Global Marketing.

- Experience of maintaining industrial machines as a mechanical engineer or an electrical engineer.
- Ability to maintain industrial machineries as a mechanical engineer.
(Change parts, Adjust devices, Industrial machine installations etc.)
- Ability to understand wiring diagrams, and read / write / monitor PLC programs with MELSEC GX Developer, GX Works2 etc. as an electrical engineer.
- Oral and written communication skills. (English, Vietnamese, Japanese etc.)
- Hopefully FSE has skill speaking Japanese due to there are many customers in Vietnam who cooperating with Japan company.
- Ability of make report and explain it to customers.
- Ability of Communicating with Japanese engineers for the troubleshooting when there is any problem.

* Benefit:

- Year-end bonus.
- Annual salary increase.
- Full payment of social insurance, health insurance, unemployment insurance...
- Company trip, Year End Party.
- Annual health check-up.
- Other benefits according to policy of the Company.
- Opportunities for promotion and development.
- Paid leave days: 12 days.