1. Corresponding for inquiries from the customers about our products.
- About parts.
- Operation of our products.
- Inspection and adjustment method of our products.
2. Suggestion of repair and modification of our products.
- Informing about obsoleted parts and suggesting upgrading.
- Distributing the information of maintenance.
- Suggestion for upgrade and modification of obsoleted products.
3. Trouble shooting of our products for our customers.
- Communicating with our customers by E-mail and Tele-conversation.
- Visiting our customers to check the situations of the troubles, then reporting.
- Instruction of operation, assembling and disassembling method to our customers to inspect details of troubles.
4. Support supervisors when they visit customers for business meetings, installation and modification jobs.
- Communicating with our customers and local workers at site.
- Support of work permit applications, process to entering our customers and arrangements of pickup and hotel bookings for our supervisors.
- Language support by oral and translating documents to report results of installation and modification projects.
5. The sales and marketing tasks covering supporting sales promotion, including
- Communicating with customers by E-mail and Tele-conversation, and reporting back to Global Marketing Department.
- Visiting customers to promote our products and services requested by Global Marketing Department.
- Gathering necessary information from customer and communicating for further inquiry & proposal
- Follow up customers until receiving new order.
- Conducting marketing work requested and instructed by Global Marketing.
