- Checking the Call Log.
- Teaching and training of team leaders.
- KPI management.
- Creation of Action Plans and review and implementation of improvement plans.
- Hourly Call status report.
- Preparation of weekly and monthly reports (in English) to the head office in Japan and reporting at meetings.
- Number of people managed: 50
CallCenter Operations Manager [ Phú Nhuận - HCM ]
Ngày đăng: 21/09/2022
Công việc hết hạn nộp hồ sơ
Job code: JHC0029768
Tóm tắt công việc
Mức lương
Địa điểm
- Hồ Chí Minh
Cấp độ
Trưởng phòng
Ngành nghề
Marketing, Kinh doanh, Bán hàng & Dịch vụ - Quản lý & Chăm sóc khách hàng
Mô tả công việc
Yêu cầu công việc
- Ability to pursue numbers, leadership and management skills.
- Understanding of CallCenter KPIs.
- Required language; English business level.
- Can understand Japanese.
* Benefit:
- Health insurance.
- Employee travel (once a year).
- Bonus.
- Salary increase.
