Admin Staff (Import-Export & Business Support) handles customer orders, import-export documents, and coordinates with suppliers and forwarders. The role also tracks shipments, ensures timely delivery, and supports invoicing and payments.
* Responsibilities:
1. Receive orders
- Receive orders from customers via email, customer ordering system, etc.
- Check the validity of the order: customer information, products, prices, quantities, delivery
and payment terms.
- Enter orders into the system, confirm with the Admin Department of the foreign factory.
- Confirm orders with customers and enter data into the internal system.
2. Track order progress
- Track delivery schedule and order shipping schedule
- Update order progress for customers and report to the supervisor to handle arising situations (out of stock, late delivery, etc.)
3. Import and export operations
- Draft and check documents: Orders, Invoices, Packing Lists, Bills of Lading (B/L), etc.
- Collaborate with Forwarders to create import and export declarations for customers
- Monitor and report to the supervisor to handle arising incidents during transportation or
customs clearance.
- Coordinate with the accounting department to pay import tax (if any), provide information
for the accounting department to issue invoices to customers
- Check and compare shipping costs, customs clearance costs, and other surcharges.
- Make payment requests and coordinate with the accounting department to check related documents.
4. Other tasks as required by superiors.
