- Take a solution products responsibility (maybe cross-functional, cross-organization, cross-service, involving 3rd parties) to takeover solution delivery to the customer.
- Responsible to implement (install, configure, troubleshoot, support) complex/custom solutions as part of the Professional Services processes.
- Participates in technical discovery, kick-off meetings with customers.
- Manage and deploy POC to customer, responsible for managing quality, delivery time, cost of project and leading them to success.
- Solutions documentation completed in full, with formal testing, sign-off and handover capability enabled.
- Manage risk during implementation and on-going operations.
- Drive strategies to minimize calls and improve response time, resolution time of software problems.
- Performs other duties as assigned.
Solution Implementation Specialist [ Đống Đa - HN ]
Job code: JHN0029995
Tóm tắt công việc
- Hà Nội
Mô tả công việc
Yêu cầu công việc
- A detailed technical and customer-relevant understanding of all provided solutions.
- Strong customer management skills.
- Manage and deliver projects on schedule, with a high level of customer satisfaction.
- Strong communication skills – spoken, written.
- Strong analytical and problem-solving skills.
- English fluently – spoken, listening, and written Professional Experience.
- Min 2 years of experience in Enterprise IT environment .
- Experience in working as pre/post-sales role... is preferred.
- Knowledge of general computer network, Operating Systems.
- Bachelor’s degree in Computer Science, or a related field, or equivalent experience.
- Relevant technology certifications.
* Benefit:
- Annual leave 12-21 Days per years.
- Annual Health check.
- Insurance 24/7.
- Company trip.
- KPI Bonus.
