Installation and After Service Staff oversees machine installation and provides after-sales support, including inspections, part replacement, and troubleshooting.
* Responsibilities:
1. Supervise and manage for installation site of automated machine.
- Install AS/RS or Conveyor (Mechanical, Electrical, Commissioning)
- Supervise sub-contractor’s workers at installation site (Introduction training, Assignment jobs, Safety
management)
- Meeting with customer, reporting construction progress, negotiation with customer to hand over.
- Manage installation schedule
2. After sales service for existing customers.
- Preventative inspection for AS/RS or Conveyor
- Replace parts (Motor, Invertor, sensor etc)
- Trouble shooting (On-call support, Site support, Report the cause to customer, Communicate with
internal related sections)
3. Make quotation or documents of after sales service (Desk work)
- Make quotation, contract agreement, report document of inspection
- Order parts and issue invoice
- Make proposal documents of inspection or spare parts sales