I. Development and compliance
- Develop new company website with outsourcing company, company intranet and other system
- Develop and implement IT policy and best practice guides for the organization
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
- Ensure compliance of policies, procedures, and regulations (Competition Act, Personal Data Protection Act, Anti-Bribery Act)
II. Managed services support
- Contact vendors and procure IT software, hardware, network, record vendors’ information
- Work with Head-quarter IT department, discuss and implement the IT solution
- Manage Active Directory, user accounts, permission
- Set up new desktop/laptop; install and configure hardware, software; provide hardware/software user manual and individual training for staff
- Maintain software and IT related licenses, track the equipment warranties and service renewal before expiry
- Troubleshoot and manage desktop/laptop, and other IT equipment such as photocopier, printer, telephone, etc.
III. Network/server & voice support
- 1st level support of SAP, Email System
- Handle network and system projects (switching, firewall, server) depending on project scope
- Run regular check on network and data security & Ensure IT security is maintained according to group IT security policy
- Monthly reporting (Number of call, Number of incidents)
- Trouble-shooting data back up if job fails or incompletes
IV. Others
- Other duties to be assigned by Managers
