IT helpdesk
- Register all requests to system.
- Support users on IT-related matters to ensure smooth operation for users.
- Close cases with requesters’ acceptance.
- Support users when they cannot fulfill by themselves.
- Resolve front end IT issues.
- Make all front-end IT asset, services and vendors ready to support users effectively.
- Deploy security update to front-end IT asset.
IT Procurement
- Procure or dispose all front-end IT devices/services/accessories/consumable parts/spare parts.
- Procure/renew all front-end IT service maintenance.
- Periodically settle for all related vendors.
- Prepare for IT budget/plan in IT front-end service area.
IT Quality Controller
- Be responsible for maintaining the quality and reliability of IT services.
- Supporting users effectively in IT service area.
- Compose IT manual/guides and train IT knowledge to users to reduce support cases.
4- Projects
- Communicate with all parties involved in project at every project’s
milestones. - Setup IT facilities for new users/new comers/visitors.
5- Reports
- Timely summarize, submit all periodical reports (IT weekly, IT Monthly
System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports...) - Timely report all outstanding IT issues to higher managers.
- Timely update and manage related front-end assets.
- Gather all documents and submit to IT audits.
6- Others
- As per assigned by superiors and other office work as required by the company