search
location
briefcase

Helpdesk Executive / IT Division

Calendar
Ngày đăng: 24/08/2020
Công việc hết hạn nộp hồ sơ
Code Job Job code: JHN0024377

Tóm tắt công việc

Place
Địa điểm
  • Hà Nội
Level
Cấp độ
Nhân viên
Briefcase
Ngành nghề
Công nghệ thông tin - IT - Phần mềm

Mô tả công việc

IT helpdesk

  • Register all requests to system.
  • Support users on IT-related matters to ensure smooth operation for users.
  • Close cases with requesters’ acceptance.
  • Support users when they cannot fulfill by themselves.
  • Resolve front end IT issues.
  • Make all front-end IT asset, services and vendors ready to support users effectively.
  • Deploy security update to front-end IT asset.

IT Procurement

  • Procure or dispose all front-end IT devices/services/accessories/consumable parts/spare parts.
  • Procure/renew all front-end IT service maintenance.
  • Periodically settle for all related vendors.
  • Prepare for IT budget/plan in IT front-end service area.

IT Quality Controller

  • Be responsible for maintaining the quality and reliability of IT services.
  • Supporting users effectively in IT service area.
  • Compose IT manual/guides and train IT knowledge to users to reduce support cases.

4- Projects

  • Communicate with all parties involved in project at every project’s
    milestones.
  • Setup IT facilities for new users/new comers/visitors.

5- Reports

  • Timely summarize, submit all periodical reports (IT weekly, IT Monthly
    System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports...)
  • Timely report all outstanding IT issues to higher managers.
  • Timely update and manage related front-end assets.
  • Gather all documents and submit to IT audits.

6- Others

  • As per assigned by superiors and other office work as required by the company

Yêu cầu công việc

  • Graduate in IT at a well-known university.
  • Intermediate English.
  • High analytical skills.
  • Understanding essential concepts on insurance business and operation.
  • MCSA or experience with windows servers.
  • Good background on IT support services, infrastructure and security.
  • Good in interpersonal, presentation and communication skills.

EXPERIENCE:

  • At least 2 year experience in IT, in which at least 1.5 year in IT service and 0.5 year in trouble shooting.
  • Experience with front-end management tool (e.g. Manage engine desktop central...).
  • Have experience in automation (e.g. batch file, script or any automatic tools...)


back-to-top iconicjob
Loading...