The E-Commerce Executive will be responsible for overseeing and managing the daily operations of our online stores. This role requires a detail-oriented individual with a strong understanding of eCommerce platforms, order management, and cross-functional coordination, drive eCommerce activities, and collaborate with various teams to enhance the overall customer experience.
Responsibilities:
1. Online Store Operations
- Website management on a daily basis across all sites.
- Order management to ensure timely deliveries and returns.
- Plan and execute eCommerce activities.
- Report and analyze eCommerce KPIs (Sales, conversion rate, traffic etc)
- Report issues to relevant internal and external stakeholders for troubleshooting.
- Competitor monitoring and suggestions on improvements for an optimum customer experience.
- Support Customer Service team in service recovery and providing any necessary information on orders.
- Work closely with vendors and retail shops on operational and merchandizing processes.
2. Cross Functional Coordination
- Work with Merchandising team on product information preparation, product activations and deactivation, product tagging, price changes, website product checks and merchandising reporting needs.
- Work with Marketing on product descriptions, product images, activities preparation, copywriting changes, marketing communications support alignment and traffic generation etc.
- Work with IT team and Developers on IT issues escalation for de-bugging and resolution.
- Work with Finance team on providing supporting information for finance reconciliation.
- Work with Logistics team on shipment tracking, SLA monitoring and expedite any potential delivery delays.
- Explore and identify potential Marketplace channels to onboard.
