Vietnam IT Desktop Support - Công Ty Phần Mềm Của Nhật Bản

- You will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will:
- Maintain accurate records and inventory of hardware assets
- Perform troubleshooting on computers and network using different diagnostic techniques
- Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure
- Responding in a timely manner to service issues and requests
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company (this may be in person or over the phone)
- Provide needed information on IT products or services
- Provide feedback on processes and make recommendations on areas to improve
- Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems
- Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel
- Assist in testing new technology (Software Updates and new programs for compatibility and performance)
- Create,  maintain,  and  update  computer  images  according  to  organizational  standards  and security requirements
- Other miscellaneous duties as assigned

- Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese 
- A technical, systematic, and logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritize
- Detail oriented and organized
- Ability to multi-task and track multiple objectives, goals, and projects concurrently
- 3 years experience in same position in IT company

* Phúc lợi:

- Very attractive salary package depending on the profile
- 13th-month salary and 18 days of annual leaves (cashback allowed if not used)
- Multiple allowances (lunch, gym, parking, birthday/Tet/wedding voucher... )
- Full social and unemployment insurances
- Premium healthcare insurance
- Monthly team-building & special celebrations on Autumn Festival, Halloween, Christmas, Tet, ... 
- Happy hours every day with free snacks, soft drinks, fruit, and coffee