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Outbound Manager - Up to 50 mil VND

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Ngày đăng: 25/12/2020
Công việc hết hạn nộp hồ sơ
Code Job Job code: JHC0025190

Tóm tắt công việc

Place
Địa điểm
  • Hồ Chí Minh
Level
Cấp độ
Nhân viên
Briefcase
Ngành nghề
Marketing, Kinh doanh, Bán hàng & Dịch vụ - Quản lý & Chăm sóc khách hàng

Mô tả công việc

- Managing an Outbound team comprises of Supervisor, Training Leader, QA and Telesales in all aspects of a call center context. 

- Supervising a dynamic team to support company’ Client managed services to team members through monitoring, briefing, coaching, and others. 

- Planning and executing strategies to making sure all team members are actively involved and work closely to achieve team and individual KPIs 

- Taking decisions about problems that occurred in the entire program that supports service Contact Center company’ Client and its analysis. 

- Reporting to General Manager/CC Director for any abnormalities in the operation 

- Developing personal performance and team members such as training, briefings, seeking information latest, and others 

 

Yêu cầu công việc

- Nationality: Vietnamese
- Language: Proficient in English
- IT Skill: Good at MS Office and CRM systems
Other skills: 
- Proved ability to do staffing and scheduling
- Ability to effectively manage cross-functional projects and a wide range of team size.
- Ability to do multitasks and highly adaptive to constantly changing environment
- Excellent oral, written and interpersonal communication skill
- Demonstrated problem-solving skills, strategic and analytical capabilities
- Intermediate to advanced reporting skills
- Moderate ability to identify and analyze data for trends and forecast
- Education: University
- Management skill/type: Strong personality and leadership


Competencies Required:
- Critical thinking 
- High decision making 
- Reasoning - Financial planning and Budget management.
- Presentation skill
- Relationship management for internal and external. 
- Expertise in Telesales, FMCG, Nutrition.

 Experience: 
- At least 3-year experience in leading a telesales team/Call Center, prefer nutrition industry
- 2 years experienced with Supervisor position or above.
- Experience in managing to performance targets desired
- Project management experience, able to work independently on multiple concurrent initiatives
- Management skill/ type: Strong personality and leadership

Preferred Skill :

- Strong determination of KPI achievement
- Disciplined and high motivated to motivate and encourage team for improvement
- Deep understanding of Call Center Metrics
- Emotional Intelligence



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