Tóm tắt công việc
- - Hồ Chí Minh
Giao tiêp: Cao cấp
Đọc: Cao cấp - Kỹ năng đọc như người bản xứ
Viết: Cao cấp - Kỹ năng viết như người bản xứ
Mô Tả Công Việc
- Managing an Outbound team comprises of Supervisor, Training Leader, QA and Telesales in all aspects of a call center context.
- Supervising a dynamic team to support company’ Client managed services to team members through monitoring, briefing, coaching, and others.
- Planning and executing strategies to making sure all team members are actively involved and work closely to achieve team and individual KPIs
- Taking decisions about problems that occurred in the entire program that supports service Contact Center company’ Client and its analysis.
- Reporting to General Manager/CC Director for any abnormalities in the operation
- Developing personal performance and team members such as training, briefings, seeking information latest, and others
Yêu Cầu Công Việc
- Nationality: Vietnamese
- Language: Proficient in English
- IT Skill: Good at MS Office and CRM systems
- Proved ability to do staffing and scheduling
- Ability to effectively manage cross-functional projects and a wide range of team size.
- Ability to do multitasks and highly adaptive to constantly changing environment
- Excellent oral, written and interpersonal communication skill
- Demonstrated problem-solving skills, strategic and analytical capabilities
- Intermediate to advanced reporting skills
- Moderate ability to identify and analyze data for trends and forecast
- Education: University
- Management skill/type: Strong personality and leadership
- Critical thinking
- High decision making
- Reasoning - Financial planning and Budget management.
- Presentation skill
- Relationship management for internal and external.
- Expertise in Telesales, FMCG, Nutrition.
- At least 3-year experience in leading a telesales team/Call Center, prefer nutrition industry
- 2 years experienced with Supervisor position or above.
- Experience in managing to performance targets desired
- Project management experience, able to work independently on multiple concurrent initiatives
- Management skill/ type: Strong personality and leadership
Preferred Skill :
- Strong determination of KPI achievement
- Disciplined and high motivated to motivate and encourage team for improvement
- Deep understanding of Call Center Metrics
- Emotional Intelligence