Field Service Engineer [ Q.2 - HCM ]

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- Perform site acceptance tests, commissioning and start-up assistance for LV/MV Variable Speed Drives, Transformers and Switchgear.
- Interface with customers on after-sales service, understand and help customers define their needs.
- Attend all maintenance related problems on-site, troubleshoot and  provide technical support to customers as well as resolve technical issues.
- Work closely with sub-contractor in fulfilment of repair schedule.
- Conduct training to enable users/ customers optimising the product performance.
- Provide necessary inputs from field to engineering & factory for designing new products/ refining existing products.
- Ensure full compliance with all validation issues concerning the product application, controls and documentation.
- Support product warranty claims and quality issue. Update customer complaints system & prepare monthly failure analysis report.
- Actively interact with customers to develop service business to achieve customer satisfaction.
- Project pursuit with engineering and sales teams & external consultants or contractors towards achieving project goals.
- Collate and maintain project pursuitreports for management's review and action plan.

- Diploma/ITE in Electrical Engineering/Power Engineering or equivalent.
- Working experience in technical servicing role.
- Hands-on in servicing customers and able to work independently on job site.
- At least 5 year's service experience.
- Ready to travel for business trips.
- Excellent communication & presentation skills.
- Independent with good  planning and time management skills.
- Customer oriented, pleasant disposition and good attitude.
- Flexible and adaptable in site envioronment.

* Benefit:

- Annual Bonus.
- Annual Pay Raize.
- Annual Company trip.