Tóm tắt công việc
- - Hồ Chí Minh
Giao tiêp: Cao trung cấp - Có thể nói lên ý kiến của mình một cách nhanh chóng và chính xác.
Đọc: Cao trung cấp - Có thể đọc và hiểu chính xác hầu hết các câu.
Viết: Cao trung cấp - Có thể sử dụng những câu phù hợp để viết bài luận.
Phúc lợi dành cho bạn
Mô Tả Công Việc
- Monitoring and evaluating employees' work.
- Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI.
- Support knowledge and support information about technical, electronics for agents.
- Develop plans for training and re-training for employees.
- Support to resolve complaints with customers according to job requirements
- Experience in quality support and training, operational management in the field of customer care (priority for Technical).
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Check attendance, calculate incentives for agents.
- Other tasks assigned by OPD.
- Working place: Tan Binh district, HCM
Yêu Cầu Công Việc
- At least 01 year experience as outbound, inbound, chat Supervisor/Team Leader (directly manage a team).
- Fluent English (both verbal and written).
- Data-driven, self-motivated, can-do attitude, supportive mindset.
- Good at planning and organizing, communication, presentation, interpersonal and problem solving.
- Work independently and proactively take on new responsibilities.
- Annual leave 18 days.
- Annual salary increase.
- Social insurance, health insurance, unemployment insurance in accordance with the law.
- Health care (PVI) insurance package.
- International, fair and transparency working environment.
- The 13th month salary regime.
- Annual company trip.